Warranty

Thank you for choosing Glacier Gift Shop! We take pride in the quality of our products and stand behind them with a one-year warranty.

Warranty Coverage:

Our one-year warranty covers any defects in materials or workmanship under normal use during the warranty period. If a defect arises and a valid claim is received within the warranty period, we will either:

• 1.Repair the defective product at no charge, using new or refurbished replacement parts, or
• 2.Replace the defective product with a new or refurbished product.

What is Not Covered:

This warranty does not cover any damage caused by:

• Normal wear and tear
• Misuse, abuse, or improper handling
• Accidents or unauthorized alterations
• Exposure to extreme conditions (e.g., extreme temperatures, water damage)

How to Make a Warranty Claim:

To make a warranty claim, please follow these steps:

1. Contact Us: Reach out to our customer service team at info@glaciergift.com with your order number, a description of the issue, and any relevant photos.
2. Evaluation: Our team will evaluate your claim and may request additional information or photos.Return Instructions: If your claim is approved, we will provide you with return instructions. You may be responsible for shipping costs to return the item to us.
3. Repair or Replacement: Once we receive and inspect the returned product, we will repair or replace it as per the warranty terms.

Additional Information:

• The warranty period is valid from the date of purchase.
• Replacement products or parts will be warranted for the remainder of the original warranty period or 90 days, whichever is longer.
• This warranty is only valid for products purchased directly from Glacier Gift Shop or an authorized retailer.

We appreciate your trust in Glacier Gift Shop and are committed to ensuring your satisfaction with our products. If you have any questions or need further assistance, please do not hesitate to contact us at info@glaciergift.com.

 

Feel free to customize this policy to better fit your specific business needs and customer service practices.